"Our customers use the Wiki on a daily basis and rave about how it has supported their implementations. Simply put it helps them get the most value out of their investment. No doubt there are benefits to the company as well — we do not have to the expense and overhead of recruiting, training and supporting a room full of 'support engineers'."
30 Jul 2006
Phil Wainewright in zdnet.com on the use of a public wiki for on-demand applications to support IT operations such as help desk, change management and asset management: